FAQ

How do I contact you? – Check the contact page in the first instance, once contacted has been made you will be given the contact details of a dedicated event manager who will help you plan every step of your event.

How do I pay? – For dry hire a deposit must be left with us upon collection of the equipment (which will be returned to you when all the equipment has been returned and checked back in) A non-refundable 25% deposit must be made before bookings can be confirmed, and full payment must be made before the date of any booking, unless otherwise agreed by our staff. We accept payment in cash, by cheque, or by credit or debit card via Paypal. If paying by Paypal a 5% surcharge may be added. If paying by cheque, it must reach us with time for it to clear before the date of your booking.

I want to get a quote, what info do you need? – For a simple quote please email us with your requirements, including date and nature of event, name and address of venue, the time we can access the venue, the time you need us to be set up by and the time the guests will be arriving as well the time the event will be over. Any other information you have on the event. In the case of a themed event, or larger event, contact us to discuss your needs. The more information you give us, the more accurate we can be in an initial quotation.

Is everything safe, are you insured? – All of our equipment regularly undergoes safety tests relevant to the type of equipment, i.e. electrical equipment undergoes a portable appliance test etc. We are fully insured and proof of our public liability insurance can be provided upon request.